HELP

 

Q: How can I watch video with closed captioning?
A: While watching a full episode, click the "CC" button in the control bar, on the bottom right of the video player. Click the word "ENGLISH" to activate closed captions.

Q: How do I customize the closed captioning styles?
A: You can customize how the text appears by updating the Accessibility settings in the Windows Internet Options menu. To do this, go to the Start menu (press the Windows icon button), then click on the tile for Desktop and launch Internet Explorer (IE) from the desktop (note that the Accessibility options are only available in the desktop Internet Explorer and not the Internet Explorer on the Start Menu). Once in IE, click the gear icon on the top right then click “Internet Options”. From the General tab, click “Accessibility”, then click “Captions”. Any changes you make in this menu will be reflected in The CW app upon restarting it.

Q: How can I be on a reality show?
A: Keep checking the website for updates on show casting.

Q: How long before I can see the shows online?
A: Typically shows will appear online the day after they air on TV.

Q: Why can't I watch streaming video in Canada/outside the U.S.?
A: Currently, our shows are only available to watch via streaming video in the U.S.

Q: How do I find the CW in my area?
A: Use our stations guide to locate your state and city to find the CW station affiliate in your market.

Q: Can I get the CW on my satellite?
A: You will need to contact your local satellite service provider to find this information.

Q: Can I work for The CW/ Warner Bros.?
A: All job openings/internships for The CW and Warner Bros. are located here.

Q: What does CW stand for?
A: The CW is a joint business venture between the CBS and Time Warner Corporations.

Q: How can I get in touch with my local CW affiliate to report a problem?
A: Visit the station's website, which you can find through our local affiliate finder.

Q: Why does closed captioning only work on some videos?
A: At this time closed captioning is only available on full episodes.

Q: Who can I contact with complaints or concerns about Closed Captioning on CWTV.com?
A: Jeremy Sunderland
VP and Deputy General Counsel
3300 W. Olive Ave.
Burbank, CA 91505
P: 818.977.2500
F: 818.977.2595

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