FAQ

FAQ

How do I find my station?

Use our channel finder to find the CW station affiliate in your market.

Is there any other way to watch on my TV for free?

The CW is now available everywhere and you can find all of our apps here: http://cwtv.com/apps

I’d rather watch on my phone or tablet…

We’ve got an app for that, too. Get mobile app

When do new shows become available to stream?

The day after broadcast.

I’m having trouble watching/streaming.

Depending on what device you’re using, you can find help here:

Support for The CW App: http://cwtv.com/feedback/comments
Support for Roku Players: https://support.roku.com/index

If that doesn’t help, you can also get support on Twitter at @thecw_support

Why can't I watch The CW in Canada/outside the U.S.?

We don’t own the shows and only have the rights to broadcast them in the U.S.

Can I get the CW on my satellite?

You’ll have to contact your local satellite service provider to find out.

Can I work for The CW / Warner Bros.?

All job openings/internships for The CW and Warner Bros. are located here.

How can I find a song that was played on a CW show?

Check out our Music section.

How can I get in touch with my local CW affiliate to report a problem?

Visit the station's website, which you can find through our local affiliate finder.

How can I watch video with closed captioning?

While watching a full episode, move the mouse over the video and click the "CC" button in the control bar, on the bottom right of the video player. Click the word "ON" to activate closed captions. You can also customize how the text appears by setting the font size to small, medium, or large, and setting one of three font styles: white, yellow, or white against a black background. Close the window by clicking the "X" in the upper right hand corner of the closed captioning panel.

Why does closed captioning only work on some videos?

At this time closed captioning is only available on full episodes.

Who can I contact with complaints or concerns about Closed Captioning on CWTV.com?

Dennis Dort
VP Business Affairs
3300 W. Olive Ave.
Burbank, CA 91505
P: 818.977.2500
F: 818.977.2595

I’m having trouble getting the video player on CWTV.com to work correctly. Can you help me troubleshoot?

System Requirements:

Make sure you have the latest version of Adobe Flash Player installed - Check here

Check if you are using the most up-to-date web browser (Internet Explorer, Firefox, Safari, or Chrome is recommended) - Check here

Microsoft Windows XP SP2, Microsoft Windows Vista, Macintosh OS X v10.4 or above

You need an internet connection with sufficient bandwidth in order to have an optimized viewing experience. Videos on The CW stream at 500Kbps or 700Kbps, depending on your bandwidth. We recommend a downstream bandwidth of 1000Kbps or higher for a high quality viewing experience.

When is my favorite show coming back?

Get the latest news on all of our shows by following these accounts on our Social Page.

My show isn’t on that list.

Unfortunately we couldn’t find an audience for it. We appreciate you watching it and we’re glad you enjoyed it.

Why is it called The CW?

The CW Network is a joint venture between CBS Corporation and Warner Bros. Entertainment. So C…W.

My question isn’t on this list…

For questions, comments or complaints: http://cwtv.com/feedback/comments

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