Frequently Asked Questions

General Information and System Requirements

Move Media Player Introduction

Move Media Player is a revolutionary approach to online video broadcasting and streaming powered by Move Networks, Inc. With Move Media Player, you are no longer plagued by constant rebuffering, slow starts, and poor quality when watching streaming video content- a near-immediate, continuous and shockingly high-quality viewing experience is just a few clicks away.

Why do I have to download a new player? Why can't you just use a player I already have?

Move Media Player provides a rich and continuous viewing experience unmatched by other streaming video players. It offers enhanced audio and video quality, eliminates the pausing and buffering so common in other players and also enables powerful features like time-shifting and video sharing. The player automatically adjusts the quality of the video stream based upon available bandwidth, and is therefore capable of compensating for internet traffic issues as well as changes in the viewer's internet connectivity and CPU load.

What are the system requirements for Move Media Player?

Windows

Mac OS X

Installing Move Media PlayerBack to Top

You should be prompted to download and install Move Media Player the first time you visit the website. Instructions for installation are provided during the website install process. For your convenience, we have also listed the installation instructions in the section below. Please select the appropriate instructions for your operating system and web browser.

Windows XP and Windows Vista - Internet Explorer

Windows XP and Windows Vista - Mozilla Firefox

Mac OS X - Safari and Mozilla Firefox

Your content should being playing momentarily after the install process completes. If the content does not begin playing, please restart your browser and return to the website.

If you encounter problems and are unable to install the player software, please contact technical support.

A Note Concerning Privacy

We respect your privacy. Move Media Player does not install any form of spyware, adware, malware, etc. on your computer. If you do ever receive a warning from an anti-virus or anti-spyware program concerning Move Media Player or the player install package, we urge you to contact technical support.

Audio/Video Playback Troubleshooting (Windows)Back to Top

The page loads but nothing plays in the video window!

Please check to ensure that your system meets the minimum system and bandwidth requirements for the player.

If you are still unable to see the video content, there are a few things you can do. First, proceed to Uninstalling or Reinstalling Move Media Player. Uninstalling and then re-installing the player will generally solve most issues. If you continue to experience difficulty, make sure you temporarily disable any third-party ad blockers, antivirus programs, internet security applications and/or content filters, as this can affect playback. For information on how to disable a specific program, please contact the software vendor.

If this problem persists after ensuring that you meet the system requirements, bandwidth requirements and have disabled any of the aforementioned programs, please contact technical support.

I can hear the audio but cannot see the video. Help!

Please check to ensure that your system meets the minimum system and bandwidth requirements for the player. If you have done that and are still unable to see the video content, please visit the Change Player Settings page to adjust the player video settings.

I can see the video but cannot hear any audio playback. How can I fix it?

First, please ensure that your speakers or headphones are connected, turned on and not muted. If the problem persists, please visit the Change Player Settings page to adjust your audio playback settings.

The video playback is choppy and/or stalling. What can I do to fix it?

The player should not stall under normal circumstances. If you are constantly experiencing problems with stalling or choppy playback, please check the following:

If you continue to experience stalling problems after ensuring that you meet the system requirements, bandwidth requirements and have disabled the aforementioned programs, please contact technical support.

Uninstalling or Reinstalling Move Media PlayerBack to Top

How do I uninstall Move Media Player?

The procedure for uninstalling Move Media Player varies based on which operating system and web browser you are using. Please choose the set of instructions below appropriate for your system.

Windows XP - Internet Explorer

After the uninstall process has completed, click the "Close" button.

Windows Vista - Internet Explorer

Windows XP and Windows Vista - Mozilla Firefox

You will need to restart Firefox for the uninstall process to complete.

Mac OS X

Known IssuesBack to Top

Send FeedbackBack to Top

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